Online shopping for everyday essentials should be straightforward, but keeping track of account logins, app features, and sales can quickly become overwhelming. Big W’s digital tools are designed to simplify the process, from the app to in-store pickup.

App downloads (Google Play): 10 million+ ·
Product range online: Over 4,000 items ·
Owned by: Woolworths Group

Quick snapshot

1Confirmed facts
2What’s unclear
  • Exact number of online orders placed daily
  • Future store opening or closing plans
  • Full range of tablet-optimized app features
3Timeline signal
4What’s next
  • Big W will likely expand app-exclusive deals and improve click & collect options
  • Shoppers can expect continued enhancements to online order tracking

Four key facts about Big W’s online operation, all drawn from official sources, highlight the scale of the service.

Fact Detail
Owner Woolworths Group (Google Play)
App downloads (Google Play) 10 million+ (Google Play)
Product range online Over 4,000 items (Apple App Store)
Store locator feature Available in app (Google Play)

Where is a Big W store near me now?

Using the store locator on the Big W website

  • The Big W website at bigw.com.au offers a store locator tool that lets you enter your suburb or postcode to find the nearest store (WebCatalog).
  • The same locator is built into the mobile app — open the app, and tap the store icon to see a list of nearby locations (Google Play).

Finding store hours and contact details

  • Each store’s individual page on the Big W website shows opening hours, phone number, and services available (e.g., click & collect).
  • Hours vary by location, so always check the website or app before heading out.
The upshot

For shoppers in Australia, the store locator eliminates guesswork: one tap in the app shows you the closest Big W with real-time hours — no need to call ahead.

The implication: the store locator is your fastest path to confirming stock and hours, especially when you’re already out.

How do I log in to my Big W online account?

Steps to log in on the Big W website

  1. Go to bigw.com.au and click the “Sign In” link at the top right.
  2. Enter your email address and password.
  3. Click “Sign In”. If you don’t have an account, click “Join” to create one (WebCatalog).

Saved payment and address details are linked to your account for faster checkout.

What to do if you forget your password

  • On the login page, click “Forgot your password?” and enter your email address to receive a reset link (WebCatalog).
  • If you’re using the app, the same recovery option is available under “Sign In” — tap it and follow the prompts.
Why this matters

A missing password is the most common hurdle to online shopping. Big W’s reset process is standard but quick — usually resolved within minutes via email.

The catch: if your email is no longer accessible, you’ll need to contact Big W support (Google Play lists appfeedback@bigw.com as the support email).

How do I place an order on Big W online?

Browsing and adding items to a cart

  • The Big W website and app allow you to browse by category (e.g., Toys, Home, Fashion) or search by keyword. Add items to your cart by selecting the desired quantity and clicking “Add to Cart” (WebCatalog).
  • In the app, you can also scan barcodes to look up products and add them to a wishlist (WebCatalog).

Checkout and payment options

  • Proceed to checkout and review your cart. Payment options include major credit cards (Visa, Mastercard, American Express) and PayPal (WebCatalog).
  • Enter your delivery address or select a store for click & collect. The system will estimate shipping costs and delivery dates.

Delivery and click & collect choices

  • Choose standard or express delivery (where available) or opt for free click & collect at a nearby Big W store. Orders are typically ready for pickup within a few hours (WebCatalog).
  • Track your order through the website or app using the “My Orders” section (Apple App Store).
Bottom line: Shoppers looking for speed should use click & collect — it’s free and often ready same-day. For home delivery, allow 3–7 business days depending on location.

The pattern: Big W’s online ordering is designed to mirror in-store convenience, with the added flexibility of pickup or home delivery.

What are the current Big W online shopping sales?

Finding the current catalogue on the app

  • Open the Big W app and tap the “Deals” or “Catalogue” tab to see the latest offers (Apple App Store).
  • The website also features a “Sales” section at bigw.com.au that lists all current promotions.

Key dates for the current sale event

  • Sale periods are time-limited and advertised with specific end dates. For example, Big W runs seasonal sales (e.g., Back to School, EOFY) that typically last 2–3 weeks (WebCatalog).
  • The app often features exclusive daily deals not listed elsewhere (Apple App Store).
What to watch

Sale prices are often limited to specific dates. Missing the window means paying full price, so set a reminder or enable app notifications.

The trade-off: app-exclusive deals are great, but they require checking daily — the website catalogue updates weekly instead.

How do I download and use the Big W app?

Downloading from Google Play or Apple App Store

  • Search for “Big W” in the Google Play Store or Apple App Store and tap “Install”. The app is free and requires Android or iOS (Google Play, Apple App Store).
  • Note: the app is not optimized for tablets, according to the Google Play listing (Google Play).

Key features of the Big W app

  • Browse products, scan barcodes for details, manage wishlists, and earn Everyday Rewards points (WebCatalog).
  • Set a local store to see stock availability and track orders (Apple App Store).
  • View special offers and the latest deals (Apple App Store).

Managing your account through the app

  • Log in with your Big W account to access order history, saved addresses, and payment methods.
  • You can also update personal details and reset your password from the app’s settings menu.
The paradox

The app is the most feature-rich way to shop Big W — except on tablets. If you use a tablet, stick to the website for the best experience.

The implication: for phone users, the app is the superior tool; tablet users lose some functionality.

Timeline: Key milestones in Big W’s online journey

  • — Big W launches its online store with over 4,000 items (WebCatalog).
  • — The Big W mobile app is released on Android and iOS (Google Play, Apple App Store).
  • — Big W maintains 178 physical stores and continues to invest in its online platform (WebCatalog).

The pattern: These milestones show Big W’s steady digital expansion over 14 years.

Clarity report: What’s confirmed and what’s still murky

Confirmed facts

  • Big W is owned by Woolworths Group (Google Play)
  • Official app available on Google Play and Apple App Store (Google Play, Apple App Store)
  • App includes store locator and order tracking (Google Play, Apple App Store)

What’s unclear

  • Exact number of daily online orders
  • Future store expansion or closures
  • Full tablet support timeline

The picture: While much is confirmed, several details remain speculative.

Quotes from the source

Brilliant Basics and big brands.

— Big W official website tagline

It’s car-tantrum-free shopping — need we say more?

— Google Play Store description of the Big W app

Summary

Big W’s online services — from its 2010-launched store to the modern app — give Australian shoppers real flexibility. The app is the strongest tool for mobile users, offering store location, order tracking, and exclusive deals, while the website remains the best option for tablet shoppers. For anyone in Australia looking to save time and money, the conclusion is simple: download the app, enable notifications for sales, and use click & collect to bypass delivery waits. The alternative is to stick with the website and check the catalogue weekly — but you may miss out on daily deals.

Additional sources

apps.apple.com

To get started with ordering and managing your account, check out this comprehensive Big W online shopping guide that covers everything from store locators to weekly catalogues.

Frequently asked questions

How do I create a Big W online account?

Visit bigw.com.au and click “Join” to create an account with your email and a password. You can also sign up directly through the app.

What payment methods does Big W online accept?

Big W accepts major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely on the Big W website or app.

How long does Big W online delivery take?

Standard delivery typically takes 3–7 business days, depending on your location. Express delivery is available for select items at an extra cost.

Can I change my Big W online order after placing it?

Order changes are possible only if the order has not yet been processed. Contact Big W customer service as soon as possible to modify or cancel.

Does Big W offer free shipping on online orders?

Free shipping is occasionally offered during promotional periods. Standard shipping fees apply at other times and are calculated at checkout.

How do I return an item bought online from Big W?

You can return most items within 28 days of purchase, either by mail or at any Big W store. Check the returns policy on the website for full details.